Olympus America Inc. Sales Support Specialist in Brooklyn Park, Minnesota

Job Duties::

As a Sales Support Specialist, you will be empowered and inspired to do your best work representing Olympus and aiding our sales efforts. You will contribute to our mission by supporting our Field Sales Managers in their daily territory management duties, communicate with internal departments to ensure efficient handling of quotes, customer orders and inquires and handle multiple tasks in a fast-paced environment. A typical day for you will include:

  • Handling incoming calls and correspondence, alerting reps to any urgent issues and update reps on order status and delivery details so that they can keep customers informed.

  • Ensuring accurate and timely entry of, orders and delivery to customers.

  • Maintaining accountability of orders and/or issues from inception to completion.

  • Coordinating efforts with other Olympus groups on behalf of the sales team to facilitate the quoting/ordering process.

  • Reviewing quotes on behalf of the field territory managers and assist with promotional quotes.

  • Effectively prioritizing workload/time management and maintain accurate records.

  • Developing and fostering relationships with field reps and customers.

  • Accepting a high level of accountability for work assigned.

  • Executing order reports, analyzing data and take appropriate action.

  • Serving as primary contact for field Sales Managers for assistance in their territory management duties; activities would include but not be limited to:

  • Reviewing opportunities and quotes as it relates to promotions or trades.

  • Processing credit memos, price adjustments, returns.

  • Processing and/or overseeing orders and issues through to completion.

  • Acting as a facilitator for orders, quotes and returns.

  • Responding to inquiries regarding the status of orders, product availability, and delivery and tracking information.

  • Serving as primary point of contact for communication with sales reps and customers.

  • Coordinating with inventory/purchasing, marketing, technical services group, corporate credit, service contracts, financial services and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders to maintain momentum of delivery.

  • Listening to sales representatives' complaints, problems/concerns and identify the specific areas, which are of greatest concern assist with solution and work escalation process as needed.

  • Reviewing trade-in eligibility.

  • Calling, emailing, and faxing customers with product/sales information as requested by Sales Manager (quotes, order confirmations).

  • Working closely with other customer service functions, operations, contract and/or other teams as required or requested.

  • Effectively adhering to and utilize company and division policies and procedures to assist with problem resolution.

  • Ensuring customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.

  • Escalating non-conformities to management and Compliance as required.

Job Requirements::

REQUIRED QUALIFICATIONS:

  • High School Diploma or equivalent is required; Associate's Degree is preferred.

  • Minimum of 3 years experience in Customer Service or Sales Support.

PREFERRED QUALIFICATIONS:

  • Excellent follow up and strong communication skills.

  • Strong organizational skills and a strong propensity to multi-task..

  • Ability to problem solve and make decisions and abolition to interact with internal and external customers of all levels.

  • Extremely detail oriented.

  • Motivated, results oriented, persistent, and proactive.

  • Ability to maintain a positive attitude and work well within a team environment is essential.

  • Ability to develop and foster relationships.

  • Ability to handle stressful situations in a fast paced environment.

  • Excellent verbal and written communication/customer service skills.

  • Ability to work flexible hours.

  • Ability to accept a high level of accountability for work assigned.

  • Ability to maintain professional and knowledgeable demeanor.

  • Ability to solve problems in a calm, logical fashion and treat each sales rep with respect.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

About Us:

At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people’s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.

We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We’re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.

THAT’S OLYMPUS.

TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.

Olympus America Inc

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled

Job Description:

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. We’re currently looking for a Sales Support Specialist to join us in our Brooklyn Park, MN office.

Let’s inspire healthier lives, together.

The Sales Support Specialist is an integral part of the sales process and must work closely with the sales team to meet area sales objectives. The incumbent is responsible for processing/reviewing orders and assisting with large and complex quotes or promotions as requested by sales. He/She will verify that orders include the correct prices, discounts, promos, product numbers and convert or key them into the company’s computer system. The incumbent will ensure that a confirmation is sent to the customer and contact them to check any details that may be wrong or to obtain missing information. To maintain the momentum of delivery, he/she will communicate with manufacturing, operations, contracts, service, logistics, supply chain and other internal groups to see orders and issues through to completion. The incumbent will provide confirmation and updates to Field Sales on order activities, urgent issues and status.

Company URL:

Olympus America Inc at http://www.olympusamerica.com/

Posting Locations:

Minnesota, Brooklyn Park

Posting Title:

Sales Support Specialist

Work Location:

Brooklyn Park - OAI

Job Family:

Customer Service

Auto req ID:

4491BR

4491BR

Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.