Job Information
Olympus Corporation of the Americas Asset Retrieval Administrator in Center Valley, Pennsylvania
Working Location: PENNSYLVANIA, CENTER VALLEY
Workplace Flexibility: Hybrid
Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.
Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.
Our Purpose is to make people’s lives healthier, safer, and more fulfilling.
Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View
We deliver on our purpose and our core values by staying True to Life.
Job Description
This position carries significant responsibility and relies on both collections and customer service experience and judgment to accomplish and meet customers needs and Olympus s compliance and delinquency expectations. This position provides a continuous point of contact with Olympus Sales, Product Managers and Third Party Vendors and will serve as the central point in resolving all Demo asset returns related issues. Additionally, as the compliance landscape has changed this position will work closely with the Compliance Department.
The Asset Retrieval Administrator is responsible for:
The retrieval management of assigned accounts related to the thousands of assets under all Olympus Demo inventory. Olympus Demo inventory include but are not limited to: Cental Demo, Core Demo, Marketing, Product Loans, Grants, Tradeshows, Workshops, and any other programs that may fall under the Asset Management group.
The coordination and administration of the Olympus Centralized Asset Return Process. This duty requires coordinating the return logistics with Reps, Product Managers, Third Party Vendors to ensure assets are returned to Olympus as quickly and cost effectively as possible.
All customer service and Asset collection activities within his or her specified assigned area and the coordination of compliance reporting to the Compliance Department.
Job Duties
Liaise with both internal and external customers with level of due diligence to ensure return of consignment assets.
Generating compliance invoices for failure to return units associated with billable consignment event agreements.
Reversing manual invoices when asset is returned within designated timeframe.
Transferring ownership when invoices are paid. data for accuracy, make corrections and notify Supervisor about escalated issues and discrepancies.
Utilize FedEx' s tracking system to set up and follow up on the return shipment of asset units.
Act as point of contact for Sales, Marketing, Consignment event owners when assistance is needed on certain retrieval issues (e.g., customer non- compliance with the return of overdue equipment).
Respond to all phone calls and e- mails from internal and external customers within 24 hours.
Provide copies of agreements and supporting information to Sales and Marketing upon request.
Resolve procedure- reporting issues, recommend and take appropriate actions on discrepancies to resolve issues.
Resolve or direct Sales Reps to appropriate contacts on any issue.
Initiate and consistently communicate our collection process following guidelines, policies, and procedures for all delinquent consignment returns within assigned area.
Reduce delinquency of outstanding assets at accounts in assigned portfolio.
Follow set guidelines for resolving disputed freight claims with Supply Chain.
Document policy violations found and escalate to Compliance team, as necessary.
Perform other related duties as assigned.
Job Qualifications
Required:
High School Diploma plus four years of customer service or collections experience required OR Associates Degree plus two years of customer service or collections experience OR Bachelor's Degree - Business Major
Why join Olympus?
Here, people matter—our health, our happiness, and our lives.
Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive Medical, Dental, Visions coverage effective on start date
24/7 Employee Assistance Program
Free virtual live and on-demand wellness classes
Work-life balance supportive culture with hybrid and remote roles
12 Paid Holidays
Educational Assistance
Parental Leave and Adoption Assistance
Volunteering and charitable donation match programs
Diversity & Inclusion Programs including Colleague Affinity Networks
On-Site Child Daycare, Café, Fitness Center**
*US Only
**Limited locations
We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks .
About us:
Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Applicants with Disabilities: As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations