Olympus America Inc. Onsite Support Specialist in Iowa City, Iowa

Job Duties::

In a typical day, you will:

  • Assist Olympus personnel with the installation of equipment.

  • Coordinate schedules with audiovisual providers and boom manufacturers for installation.

*Set-up and break-down of plug & play video tower/system equipment, according to IFU instructions.

*Provide in-servicing sessions for operation room personnel on Olympus equipment regularly, based on staff needs

*Provide clinical equipment management support on all Olympus equipment(pre, intra & post OP)

  • Evaluate and resolve equipment malfunctions as necessary. May include basic electronic troubleshooting.

  • Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.

  • Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.

  • Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.

  • Follow procedures to notify, track, and report lost or damaged equipment Coordinate with customer shipping and receiving department(s), as well as Olympus Service group(s), to expedite repairs of the equipment Monitor, and if requested, reasonably report, the Customer’s Olympus repair expenditures; note significant repair issues or occurrences.

  • Maintain professional appearance, work ethic, and attitude as required by Olympus Americas INC and the facility you are assigned.Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

  • Assist Olympus personnel with the installation of equipment.

  • Coordinate schedules with audiovisual providers and boom manufacturers for installation.

  • Set up and break-down of plug & play video tower/system equipment, according to IFU instructions.

*Provide in-servicing sessions for operation room personnel on Olympus equipment regularly, based on staff needs

  • Provide clinical equipment management support on all Olympus equipment(pre, intra & post OP)

  • Evaluate and resolve equipment malfunctions as necessary. May include basic electronic troubleshooting

  • Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.

  • Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.

  • Follow procedures to notify, track, and report lost or damaged equipment.

  • Coordinate with customer shipping and receiving department(s), as well as Olympus Service group(s), to expedite repairs of the equipment.

  • Monitor, and if requested, reasonably report, the Customer’s Olympus repair expenditures; note significant repair issues or occurrences.

  • Maintain professional appearance, work ethic, and attitude as required by Olympus Americas INC and the facility you are assigned.Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Job Requirements::

REQUIRED QUALIFICATIONS:

  • Associates degree or equivalent relevant experience required. Relevant job history will be considered.

  • At least 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required.

PREFERRED QUALIFICATIONS:

  • Operating room experience and demonstrated knowledge of anatomy, surgical procedures and aseptic technique preferred.

  • Solid working knowledge of electronics and audiovisual equipment.

  • Basic computer skills including Microsoft office, strong verbal and written communication skills.

  • Must be comfortable with public speaking, delivering an in-service/demonstration to a group Must possess a high degree of self-reliance, initiative, and creativity.

  • Excellent work ethic, proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively.

  • Eager to learn and grow, accept and apply feedback Is dedicated to consistently delivering superior customer service.

  • Travel less than 20% annually. Potential overnight and air travel.

  • Must be able to operate a vehicle.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Job Description:

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. We’re currently looking for you to join us in Iowa City, IA.

Let’s inspire healthier lives, together.

This is a project based position that is dependent upon the length of our customer contracts. The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment, providing basic trouble shooting, and provides training for proper care and handling of Olympus equipment.

About Us:

At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people’s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.

We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We’re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.

THAT’S OLYMPUS.

TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.

Olympus America Inc

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled

Company URL:

Olympus America Inc at http://www.olympusamerica.com/

Posting Title:

Onsite Support Specialist

Job Family:

Customer Facing Service

Posting Locations:

Iowa, Iowa City

Work Location:

US Field OAI

Auto req ID:

4493BR

4493BR

Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.