Job Information
Olympus Corporation of the Americas Credit & Collections Analyst - OCI in Richmond Hill, Ontario
Working Location: ONTARIO, RICHMOND HILL
Workplace Flexibility: Hybrid
Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.
Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.
Our Purpose is to make people’s lives healthier, safer, and more fulfilling.
Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View
We deliver on our purpose and our core values by staying True to Life.
Job Description
The Credit & Collections Analyst works with minimum supervision to enforce established credit and collection policies and procedures. Responsible for supporting the Billing function to help ensure accurate and timely invoices are issued to customers. The Credit & Collections Analyst will manage order releases and will work out prepayment arrangements if necessary. Maintains control over the risk of losses in accounts receivable, reviewing and recommending terms and limits for existing customers, and following-up with or otherwise taking appropriate measures to ensure that past due customer balances are paid. The Credit & Collections Analyst will develop and maintain strong relationships with internal and external customers and resolve issues in a timely manner.
Job Duties
Responsible for managing all aspects of credit and collections for customer accounts.
Maintain customer master data in financial system.
Process new customer account requests.
Receive and process new customer applications for credit. Work with Commercial Operations and sales representatives to collect completed credit applications and request additional information when necessary.
Communicate directly with customers and sales representatives when necessary to advise on credit decisions, negotiate prepayments and payment terms.
Accurately follow invoicing instructions as per requirements noted on sales orders and purchase orders
Generate Credit/Debit Memo requests.
Submit invoices online through customer’s billing websites as required.
Contact clients by phone and email to secure timely payment of open invoices and resolve payment disputes.
Develop and maintain strong relationships with payables contacts in each customer to help encourage timely payments. Research and resolve issues associated with collection, lost payments, and customer accounts. Coordinate resolution efforts to ensure timely collection of cash.
Charge customer credit cards.
Maintain well-organized customer files and collection notes.
Achieve assigned targets for cash receipts and reduction of past dues.
Reconcile receivable detail to general ledger accounts for all customers.
In conjunction with other credit analysts, monitor A/R reports for both lease and trade receivables and initiate the assignment of risk percentages to the monthly allowance for doubtful accounts analysis to be further reviewed by management.
Monitor group email boxes and coordinate with team members to ensure prompt resolution of requests.
Work closely with Finance, Commercial Operations and Service to research and resolve inquiries.
Provide excellent customer service to external and internal contacts.
All Other Essential Duties as directed.
Job Qualifiations
Required:
Undergraduate degree (Finance, Business preferred) preferred or equivalent knowledge.
Minimum of 3 year of experience in Finance or Accounting.
Preferred:
Bilingual in French/English preferred.
Ability to navigate and research via the internet.
Familiarity with sales and use tax regulations is desirable.
Excellent computer skills including email, Microsoft Word and Excel.
Previous experience working with a major ERP / CRM application.
Strong customer service, negotiation, and analytical skills.
Requires excellent communication skills, both written and oral.
Must be detail-oriented, take initiative and work independently in a fast-paced environment.
Ability to organize, prioritize and multi-task is a must.
Great team attitude and work ethic required.
Why join Olympus?
Here, people matter—our health, our happiness, and our lives.
Competitive salaries and annual bonus program
Comprehensive medical benefits and pension plan
Tuition reimbursement
Free virtual live and on-demand wellness classes
Work-life balance supportive culture with hybrid and remote roles
Parental Leave and Adoption Assistance
Diversity & Inclusion Programs including Colleague Affinity Networks
About us:
Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Olympus Canada Inc. (OCI)—a subsidiary of Olympus Corporation of the Americas—manages the Company’s operations and workforce throughout Canada in roles such as sales, marketing, service, and support functions. Based in Richmond Hill, ON, OCI is committed to developing our employees and supporting our local communities. For more information, visit olympuscanada.com and truetolife.com .
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, provincial or local protected classification. EOE Minorities/Females/Veterans/Disabled
Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Finance & Procurement