Olympus America Inc. RMA Coordinator in Webster, Texas
In a typical day, you will:
Work with all customers to assist them with their service and support requests for Olympus NDT Products.
Learn all service processes and order fulfillment processes at the manufacturing and service facilities in order to ensure customer satisfaction.
Monitor and expedite all service events transferred to external vendors.
Review daily with local service management status of all service events.
Work with all departments on a continuous basis to streamline and improve internal processes.
Notify appropriate service management of any customer service related problems.
Receive and dispatch all incoming repair and calibrations service events.
Complete receiving labels and tracking sheets for all incoming customer owned equipment.
Set all incoming repair assignments and priority, working with the technician to expedite all rush repairs and warranty repairs.
Perform incoming and final QC inspection on all out going repairs.
Complete shipping documentation for all out going instruments.
Maintain Kaizen Cell in Service Area Train and become back up to CSR.
Perform all other essential duties as assigned.
High School Diploma or equivalent is required.
Minimum of 2 years of customer service/support experience is required.
Experience in electro/mechanical manufacturing environment is preferred.
Strong interpersonal skills.
Strong organizational skills.
Attention to detail is essential.
Computer literacy with Database, Spreadsheet, and Word in a Windows environment.
Excellent written and verbal communication skills.
Must have the ability to organize and prioritize.
We realize work isn’t just a job to you.
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.
Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. We’re currently looking for an RMA Coordinator to join us in our Webster, TX office.
Let’s inspire healthier lives, together.
The responsibility of the RMA Coordinator is to provide after sales support to our customers. The incumbent's primary function is to coordinate the movement of all customers owned test equipment while in the possession of Olympus. He/She is the liaison between the external customer and internal service departments. The incumbent maintains accurate status and control of all customers owned equipment to ensure 100% customer satisfaction is achieved.
At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people’s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.
We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We’re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.
TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.
Olympus America Inc
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
Olympus America Inc at http://www.olympusamerica.com/
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Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.